GPS Location

Capture GPS coordinates with photo submissions for location verification.

Overview

The GPS Location feature captures the submitter's geographic position when they upload photos. This is essential for:

• Proof of location: Verify the submitter was at the expected location
• Fraud prevention: Detect suspicious submissions from unexpected locations
• Compliance: Meet regulatory requirements for location documentation
• Mapping: Visualize submission locations on maps

GPS Request vs Mandatory GPS

Key Difference

All plans request GPS location from submitters. Professional and Enterprise plans can make it mandatory.

Plan	GPS Behavior
Free / Starter	GPS is requested but optional — users can deny and still upload photos
Professional / Enterprise	GPS can be set as mandatory — users must grant permission to proceed

How It Works by Plan

Free / Starter Plans:

1. Submitter opens the photo request
2. Browser asks to share location
3. If allowed: GPS coordinates are captured with photos
4. If denied: Submitter can still upload photos (without location data)

Professional / Enterprise Plans:

1. Submitter opens the photo request
2. Browser asks to share location
3. If allowed: GPS coordinates are captured with photos
4. If denied: Submitter cannot proceed until permission is granted

Enabling GPS

All Plans (Optional GPS)

GPS location is automatically requested on all photo requests. The submitter will be prompted to share their location, but can decline and still upload photos.

No configuration needed — this is the default behavior.

Professional / Enterprise (Mandatory GPS)

To make GPS mandatory (blocking uploads without permission):

One-time Requests:

1. In Step 3: Options of the request creation wizard
2. Scroll to Additional Requirements
3. Toggle Require GPS to ON
4. Complete the request creation

Permanent Links:

1. Open the GPS Location section
2. Toggle Require GPS position to ON
3. Save the Permanent Link

Professional Plan Required

The "Require GPS" toggle is only available on Professional and Enterprise plans.

Submitter Experience

When a submitter opens a photo request:

1. Location prompt: Browser asks "Allow location access?"
2. Decision: Submitter chooses to allow or deny
3. GPS capture: If allowed, device captures coordinates
4. Proceed: Based on plan settings (see below)

What Submitters See

• Clear explanation why location is needed
• System permission dialog
• Location icon indicating GPS is active (if granted)
• No visible coordinates (privacy protection)

Permission Denied

Behavior depends on plan settings:

Optional GPS (All plans default):

• Submitter can continue without sharing location
• Photos are uploaded without GPS data
• You receive photos but no location verification

Mandatory GPS (Professional / Enterprise):

• Cannot proceed with photo upload
• Shown explanation of why GPS is required
• Option to grant permission and retry
• Cannot bypass the requirement

Captured Data

For each submission with GPS enabled:

Data	Description
Latitude	Geographic latitude (e.g., 45.4642° N)
Longitude	Geographic longitude (e.g., 9.1900° E)
Accuracy	GPS accuracy in meters
Timestamp	When location was captured

Accuracy Levels

Accuracy	Typical Source	Use Case
< 10m	GPS + WiFi	Precise location
10-50m	Cell tower + WiFi	Neighborhood level
> 50m	Cell tower only	General area

INFO

Accuracy depends on the device, environment, and available signals (GPS, WiFi, cell towers).

Viewing Location Data

Dashboard

In the request detail view:

• Map pin icon indicates GPS data available
• Click to view coordinates
• Map preview (if available)

PDF Reports

Generated reports include:

• GPS coordinates for each photo
• Optional map embed
• Accuracy information
• Capture timestamp

API

Location data is available via:

• Photo submission endpoint
• Webhook payloads
• Export functions

Privacy Considerations

Data Handling

• Location is captured only when required
• Stored securely with submission
• Accessible only to workspace members
• Included in data exports

Submitter Communication

When enabling GPS, consider:

• Explaining why location is needed
• Being transparent about data use
• Complying with privacy regulations
• Providing contact for questions

Best Practices

When to Require GPS

Recommended:

• Field inspections
• Delivery confirmations
• Insurance claims
• Security patrols
• Site visits

Not necessary:

• Office document photos
• Product photography
• User-generated content
• Non-location-specific tasks

Clear Communication

In your request description, explain:

• Why location is needed
• How it will be used
• Privacy protection measures

Example:

GPS location is required to verify you are at the property
address. Location data is used only for verification purposes
and is not shared with third parties.

Handle Failures Gracefully

Some situations may prevent GPS capture:

• Indoor locations with poor signal
• Older devices without GPS
• Users unfamiliar with permissions

Consider:

• Providing alternative verification methods
• Clear instructions for enabling location
• Support contact for issues

Troubleshooting

"Location permission denied"

The submitter needs to:

1. Open browser settings
2. Find site permissions
3. Enable location for the domain
4. Refresh and try again

Poor GPS accuracy

Common causes:

• Indoor location
• Tall buildings nearby
• No GPS signal
• WiFi disabled

Solutions:

• Move outdoors or near windows
• Enable WiFi (improves accuracy)
• Wait for GPS to acquire signal

Location not captured

Check:

1. GPS requirement is enabled on the request
2. Submitter granted permission
3. Device has location services enabled
4. Browser supports geolocation

Technical Requirements

Browser Support

Modern browsers fully support geolocation:

• Chrome, Safari, Firefox, Edge
• iOS Safari, Android Chrome
• Requires HTTPS (automatically provided)

Device Requirements

• GPS hardware (built-in on most mobile devices)
• Location services enabled
• Browser location permissions granted

Plan Availability

Plan	GPS Request	Mandatory GPS
Free	✅ Always requested (optional)	❌ Not available
Starter	✅ Always requested (optional)	❌ Not available
Professional	✅ Always requested	✅ Can be mandatory
Enterprise	✅ Always requested	✅ Can be mandatory

Summary

• All plans: GPS is requested from submitters (optional by default)
• Professional+: Can enforce GPS as mandatory requirement

Upgrade your plan →

Related Features

• One-time Requests - Enable GPS on creation
• Permanent Links - Edit GPS settings
• Mandatory Notes - Additional requirements
• PDF Reports - Include location in exports