Unique Link

Every photo request has a unique, shareable URL for direct access.

Overview

A Unique Link is an automatically generated URL that provides direct access to your photo request. Each request gets its own unique identifier that cannot be guessed.

Example:

https://visio.now/f8k2m9x7

How It Works

1. Create request: Unique link is generated automatically
2. Copy link: Click "Copy URL" in the dashboard
3. Share: Send via email, SMS, messaging app
4. Customer opens: Direct access to upload photos

URL Format

Standard URL

Without custom domain:

https://visio.now/{unique_code}

Example: https://visio.now/f8k2m9x7

Custom Subdomain URL

With custom subdomain configured:

https://yourcompany.visio.now/{unique_code}

Example: https://yourcompany.visio.now/f8k2m9x7

Finding Your Link

Dashboard

1. Navigate to Photo Requests
2. Click on any request
3. Find Unique Link in the details section
4. Click Copy URL to copy to clipboard

Copy with Template

Use your message template with the link:

1. Click Copy with Template
2. Your template with {link} placeholder is copied
3. Paste directly into messaging apps

Link Properties

Property	Description
Unique	Each request has a distinct code
Secure	Codes are cryptographically random
Permanent	Link remains valid until request expires/completes
Trackable	Views and visits are counted

Code Format

• 8 alphanumeric characters
• Lowercase letters and numbers
• No ambiguous characters (0/O, 1/l)
• Example: f8k2m9x7

Sharing Methods

Email

Subject: Photos Requested

Please upload photos using this link:
https://visio.now/f8k2m9x7

Thank you!

SMS

Please upload photos here: visio.now/f8k2m9x7

Messaging Apps

Simply paste the link:

• WhatsApp
• Telegram
• Slack
• Microsoft Teams

The link will often show a preview card.

Security Considerations

Link Privacy

• Anyone with the link can access the upload page
• Do not share links publicly
• Consider links as semi-private tokens

Request Limits

Even with the link, requests enforce:

• Photo limits (min/max)
• Deadline (if set)
• GPS requirements (if enabled)
• One-time completion (for one-time requests)

Expiration

Links become invalid when:

• Request deadline passes
• One-time request is completed
• Request is archived

Comparison with Other Methods

Method	Best For	Format
Unique Link	Digital sharing (email, SMS, apps)	URL
Simplified Code	Phone support, verbal	6 digits
QR Code	Printed materials, physical	Image
Permanent Link	Recurring/branded (Permanent Links)	Custom URL

Best Practices

Include Context

When sharing, add:

• What photos are needed
• Any deadline
• Contact information

Use Templates

Configure message templates for consistent communication.

Track Opens

Monitor the request detail page to see if the link has been opened.

Troubleshooting

Link Not Working

1. Check the URL was copied completely
2. Verify the request hasn't expired
3. Confirm the request isn't already completed
4. Try the link in an incognito/private browser

Customer Says "Page Not Found"

1. Resend the correct link
2. Check for typos if manually entered
3. Verify the request still exists

Related Features

• Simplified Code - Numeric code entry
• QR Code - Scannable access
• Permanent Link - Branded URLs
• Template Messages - Standardized sharing