One-time Photo Requests
Create single-use photo requests for specific tasks or customers.
Overview
One-time requests are designed for situations where you need photos for a specific, non-recurring task:
- Insurance claims documentation
- Delivery confirmations
- Property inspections
- Customer returns
- Project milestones
- Event documentation
Once photos are submitted, the request is marked as complete and cannot be reused.
Creating a One-time Request
Step 1: Request Type
- Navigate to Photo Requests in your dashboard
- Click New Request
- Select One-time as the request type
- Click Next to continue
Quick Creation
For frequent use cases, save time by creating a Template that pre-fills your common settings.
Step 2: Instructions
Configure what your customer will see:
| Field | Required | Description |
|---|---|---|
| Title | Yes | Name for the request (e.g., "Delivery Photos - Order #1234") |
| Description | No | Detailed instructions for the photographer |
Best Practice
Write clear, specific instructions. For example: "Please photograph all four sides of the package, plus any visible damage."
Step 3: Options
Photo Limits
| Field | Description | Limits |
|---|---|---|
| Minimum Photos | Minimum required to submit | 1-50 |
| Maximum Photos | Maximum allowed per request | Based on your plan |
Your plan determines the maximum photos per request:
| Plan | Max Photos/Request |
|---|---|
| Free | 5 |
| Starter | 10 |
| Professional | 25 |
| Enterprise | 50 |
Deadline
| Field | Description |
|---|---|
| Deadline | Optional expiration date/time |
After the deadline, the link becomes inactive and customers cannot submit photos.
Recipient Notification
| Field | Description |
|---|---|
| Recipient Email | Email address to notify when photos are submitted |
This is useful when someone else (e.g., a team member or client) should receive the notification instead of you.
Access Code
| Field | Description |
|---|---|
| Simplified Code | 6-digit numeric code for easy access |
Customers can enter this code at visio.now/code instead of using the full link. Useful for phone support or printed materials.
Learn more about access methods →
Additional Requirements
These options require specific plans:
| Option | Description | Available |
|---|---|---|
| Require GPS | Photos must include location data | Professional+ |
| Submitter Notes | Require text notes with each photo | Professional+ |
Step 4: Summary
Review your configuration:
- Request type and title
- Photo limits
- Deadline (if set)
- Access code
- Additional requirements
Click Create to generate the request.
After Creation
After creating a request, you'll see the Request Detail page with:
Sharing Options
| Method | Description |
|---|---|
| Unique Link | Direct URL to share via any channel |
| Copy with Template | Link with your custom message template |
| QR Code | Downloadable QR code image |
| Simplified Code | 6-digit code for visio.now/code |
Template Messages
Configure your default message template in Workspace Settings to include the {link} placeholder.
Request Status
| Status | Description |
|---|---|
| Pending | Waiting for photos |
| Completed | Photos received |
| Expired | Deadline passed without submission |
Customer Experience
When a customer opens the request link:
- Landing Page: Sees your title and description
- Camera/Upload: Takes photos or uploads from gallery
- Notes (if required): Adds text notes per photo
- GPS Capture (if required): Location is automatically captured
- Review: Previews photos before submitting
- Submit: Sends all photos at once
Mobile Recommended
For best results, customers should open the link on their mobile device to use the camera directly.
After Submission
When photos are submitted:
- Notification: You (and recipient email, if set) receive an email
- Dashboard: Photos appear in your Photo Requests list
- View Options:
- Photo View - Individual photo details
- Gallery - All photos in grid view
- PDF Report - Downloadable report with all photos
Best Practices
Clear Instructions
- Be specific about what to photograph
- Include examples if helpful
- Mention any quality requirements
Appropriate Limits
- Set minimum photos to ensure coverage
- Set maximum to avoid overwhelming submissions
- Use deadlines for time-sensitive requests
Access Method
- Link: Best for email/SMS/messaging
- QR Code: Best for printed materials
- Simplified Code: Best for phone support
Related Features
- Permanent Requests - For recurring photo collection
- Photo Slots - For structured photo series
- Templates - Pre-configured message templates
- Tags - Organize requests with labels